Front Desk Receptionist – West Houston

SUMMARY:

The Front Desk Receptionist works as part of the medical office team performing necessary clerical duties to prepare patients for the Check In/Out, Registration, Eligibility and Scheduling process. Also responsible for answering telephones and gathering third party payment information, recording charges, and collecting payments.

QUALIFICATIONS:

• High school diploma/GED
• Bilingual English & Spanish
• 1 year customer service (Required)
• 6 months Customer Service in Medical Office (Preferred)

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Responsible for greeting patients and visitors, answering telephone calls in a courteous and professional manner, address questions and route calls accordingly.
• Schedule clinic appointments at patient check out and by phone.
• Always ensure patient confidentiality.
• Observe patients in the waiting room and report any apparent illness or distress to clinical staff.
• Responsible for maintaining the patients’ demographic information and insert new/updated clinical and administrative documentation in charts.
• Assist in maintaining a smooth patient flow throughout the clinic.
• Ensures that patients are advised on the sliding fee scale and makes adjustments accordingly.
• Gathers third party payment information, records charges, and bills patients for services provided as indicated on the encounter form.
• Processes the charge entry into the Electronic Medical Records system.
• Responsible for handling cash – patient payments.
• Participates in Compliance, Risk and Safety, Quality Assurance and Performance Improvement Activities
• Performs other duties as assigned.
• All Health Center staff members have emergency and disaster response responsibilities. Participates in all safety programs which may include assignment to an emergency response team.

BENEFITS

• Paid Time Off
• 10 Company holidays
• 1- 8-hour Personal holiday
• 401(k) retirement plan- employer matches up to 5%
• Bereavement Leave
• Continuing Education
• Employee Assistance Plan
• Student Loan Forgiveness-if applicable
• Medical, Dental, Vision – Aetna
• Basic Life ($35k)/AD&D – 100% paid for by the employer
• Employee Assistance Plan (EAP) – 100% paid for by the employer
• Additional benefits available at employee expense:
  • Additional Voluntary Life Insurance
  • Short-Term Disability (STD)
  • Long-Term Disability (LTD)
  • Accident Insurance
  • Critical Illness Insurance
  • Hospital