Clinic Rules and Guidelines
No Show Policy
It is the policy of the Practice to monitor and manage appointment no-shows. A no-show is
- Any patient who fails to arrive for a scheduled appointment.
- Any patient that does not cancel their appointment at least 24 hours in advance.
A patient who is a chronic no-show will no longer be allowed to schedule appointments
and can only be seen as a walk-in.
Late Arrival Policy
Failure to arrive on time can lead to the rescheduling of the appointment for later in the day or for another day. Late arrivals can delay patient care for others.
Please call your pharmacy first to request a refill of your medication. It is important that you do not let your medication run out before contacting the pharmacy. Due to the high volume of refill requests, please allow AT LEAST 3 business days from the day of request for the clinical staff to refill your medications if a Provider approval is required.
Please allow for 10 business days for your lab results to be reviewed and published on your portal.
If patients are in need of any medical documents (i.e. sport physical paperwork, healthcare paperwork for school, disability or other) please allow the Provider and clinical staff AT LEAST 10 business days from the day of request to be completed. Clinical staff will contact the patient when paperwork is ready.
Please no photography or video recordings in patient areas.
Out of Network Insurance
If our clinic or provider is Out-of-Network with your insurance plan, please understand you will be responsible for any charges that your insurance does not cover.
ZERO TOLERANCE for abuse, harassment, or violence of any kind.
- Aetna - Commercial, Medicare, Marketplace
- Ambetter by Superior - Commercial, BH
- Amerigroup - Star, Star+, Chip, Starkids, Medicare, Dental,
- Assurant Health
- Blue Cross Blue Shield - Commercial, Marketplace, Medicare
- Beacon Health Strategies - Medicaid, Star, CHIP
- Care Improvement
- Community Health Choice - Star, Star+, CHIP, CHIP Perinatal, Marketplace
- Guardian Life Insurance
- Humana - Commercial, medicare, Marketplace
- Medicaid - Traditional, Star, CHIP
- Met Life
- Molina - Star, Star+, CHIP, CHIP Perinate, Medicare, Marketplace
- Multiplan Network
- Optum BH
- Superior - Star, Star+, CHIP, CHIP Perinatal, Marketplace (Ambetter)
- Texas Children's - Star, Star+, CHIP, CHIP Perinatal
- United Healthcare - Star, Star+, CHIP, Medicare Advantage Plans (AARP), Commercial, Marketplace
Frequently Asked Questions
Your PCP is the doctor, nurse practitioner, physician assistant or clinic that gives you care. Your insurance coverage and benefits may change from time to time and that may require changing your PCP. We encourage you to change your PCP after you’ve scheduled an appointment with us.
You may request a different PCP at any time. You do not have to wait until Open Enrollment to change your PCP. Be sure to confirm the “effective date” of the new PCP when you make the change.
- Call your medical plan’s customer service number to request the change. You can find the number on your medical ID card.
- Ask the insurance representative when the PCP change will be effective. If you call the medical plan before the 15th of a month, the change will be effective the first of the next month. If the change is made after the 15th, it will be effective the first of the next month
- Use your medical plan’s website to search for a PCP.
- Each family member may choose a different PCP from the doctors who are contracted with your medical plan.
- Request a transfer of medical records from your provider.
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We appreciate the invaluable support from our donors and volunteers. With your help, we are able to continue providing the best possible healthcare to our patients.
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