Call Center Representative-Hybrid

SUMMARY:

The Call Center Representative is responsible for providing timely and professional customer service to incoming phone calls specifically for appointment scheduling. The Call Center Rep will answer incoming calls for lab results, refill requests and schedule patient appointments, manage the provider’s schedules in all medical departments according to set protocol of each department and direct all incoming calls of the call system in a manner that will enhance corporate image and increase customer satisfaction. In occasion to serve as back up for Front Desk staff shortage by performing any front office duties under the direction of the Site Supervisor.

QUALIFICATIONS:

• High School Diploma or GED.
• Bilingual- English/Spanish is required.
• Able to work a flexible schedule.
• Previous experience in a Medical Setting preferred.
• Ability to manage multiple phone lines and incoming calls in timely manner.
• Ability to read and interpret documents, such as policies, procedure manuals, and reports.
• Data entry proficient.
• Experience with Electronic Medical Records Systems Preferred
• Minimum of 2 years Healthcare Call Center experience or 2 years of Customer Service Call Center experience.
• Professional and Positive attitude and able to communicate with all levels of management and more importantly with our patients.