Front Desk Receptionist-Pitner Clinic

SUMMARY:

The Front Desk Receptionist works as part of the medical office team performing necessary clerical duties to prepare patients for the Check In/Out, Registration, Eligibility and Scheduling process. Also responsible for answering telephones and gathering third party payment information, recording charges, and collecting payments.

QUALIFICATIONS:

• High school diploma/GED
• Bilingual English & Spanish (Required)
• 1 year of customer service (Required)
• 6 months of Customer Service in the Medical Office (Preferred)

ESSENTIAL DUTIES AND RESPONSIBILITIES:

1. Responsible for greeting patients and visitors, answering telephone calls courteously and professionally, address questions and routing calls accordingly.
2. Schedule clinic appointments at patient check out and by phone.
3. Always ensure patient confidentiality.
4. Observe patients in the waiting room and report any apparent illness or distress to clinical staff.
5. Responsible for maintaining the patients’ demographic information and inserting new/updated clinical and administrative documentation in charts.
6. Assist in maintaining a smooth patient flow throughout the clinic.
7. Ensures that patients are advised on the sliding fee scale and makes adjustments accordingly.
8. Gathers third-party payment information, records charges, and bills patients for services provided as indicated on the encounter form.
9. Processes the charge entry into the Electronic Medical Records system.
10. Responsible for handling cash-patient payments.
11. Participates in Compliance, Risk and Safety, Quality Assurance, and Performance Improvement Activities
12. Performs other duties as assigned.
13. All Health Center staff members have emergency and disaster response responsibilities. Participates in all safety programs which may include assignment to an emergency response team.

BENEFITS

• Paid Time Off
• 10 Company holidays
• 1- 8-hour Personal holiday
• 401(k) retirement plan- employer matches up to 5%
• Bereavement Leave
• Student Loan Forgiveness-if applicable
• Medical, Dental, Vision – Aetna
• Basic Life ($35k)/AD&D – 100% paid for by the employer
• Employee Assistance Plan (EAP) – 100% paid for by the employer
• Additional benefits available at employee expense:
  • Additional Voluntary Life Insurance
  • Short-Term Disability (STD)
  • Long-Term Disability (LTD)
  • Accident Insurance
  • Critical Illness Insurance
  • Hospital
  • Permanent Life Insurance